Frequently Asked Questions
We’ve pulled together answers to the most common questions about our products, shipping, sizing, returns and more — so you can shop with confidence.
Orders & Products
Our pieces are designed with a modern, tailored fit. Each product page includes a size guide — we recommend checking it before ordering. If you’re between sizes, size up for a relaxed fit.
If your order hasn’t been shipped yet, we’ll do our best to accommodate changes. Please email us at info@simonnewtonlondon.com as soon as possible.
Every product page includes material, fit and care information. If you need something more specific, drop us a line, we’re happy to help.
Shipping & Delivery
We currently ship across the UK and internationally. Shipping costs and delivery times are calculated at checkout based on your location.
UK orders typically arrive within 2–4 working days. International delivery can take 5–10 days depending on your location.
We’re working on it. For now, we offer express options at checkout where available.
Returns & Exchanges
You have 14 days from the delivery date to return any unworn items in original condition. Start your return by emailing info@simonnewtonlondon.com.
Email our team with your order number and the item(s) you’d like to return or exchange. We’ll send you the next steps.
UK returns are currently free. For international returns, the customer is responsible for postage.
Payments & Gift Cards
We accept major debit/credit cards, PayPal, Apple Pay and Google Pay.
Not at this time. One payment method per order.
Yes. Digital gift cards are available under the “Shop” section. They’re sent instantly via email and never expire.
Account & Support
No, you can check out as a guest. But creating an account lets you track orders, save favourites and shop faster next time.
Click “Forgot password?” on the login page and we’ll send you a reset link.
For anything else, drop us an email at info@simonnewtonlondon.com. We aim to respond within 24 hours.